F A Q
Frequently Asked Questions/ FAQ
Do you take walk ins? Yes, walkins are always welcome upon availability.
Do you take appointments? Yes, we do and it’s best to schedule an appointment. Appointment is made online only.
Will I be charged for booking online for the credit card that I left on file? Nothing will be charged, the card on file is just to hold your appointment for late cancelation and no-show purposes (Please note the cancellation policy). However, a small amount will be charged for verification, ex. .02 will fall off in 24 hours.
Can I pay a different card or method when I come? Yes, you may pay however you like.
How can I book for 2 or more persons online? Completely finish booking for first person, then go back in and book for the 2nd person, etc.
Can I request a specific technician to do my service? Yes, you may.
Do you allow children(s)? Yes, only if they are being serviced. No children under 3 years old. No children in spa area unless being service.
Do you allow food or drinks? Unfortunately, we do not.
Do you allow soliciting? No, we do not.
Can you still take me if I’m late? Yes, we can if you are 5 minutes late it shouldn’t be a problem. If you are extremely late, we can only take you if our schedule permits.
How long does gel polish last? Gel typically will last up to 2 weeks or longer. Varies for each individual depending on how active you are and what type of activities you are involve. We cannot guarantee how long your gel will last. We have some clients go as long as 4 weeks. We do not recommend clients stretching it out that long, the longer you wait to maintain your gel manicure, the more stress you will add to the nails.
Can I take my gel off myself? Yes, you can as long as you do it the correct way. If you peel your gel off you will take layers of your nails along with it, your natural nails will be much thinner.
What should I do if my nail person is off, or unavailable? No worries, we got you covered! At Bella Nail Palais, our entire staff is well trained as a professional. Our staff members only provide services that they specialize in. Rest assure that any of our staff will accommodate your service request.